http://www.geeksugar.com Geek is chic en http://www.geeksugar.com/137747 <a href="http://www.geeksugar.com/137747"></a><p>Apparently romance is giving way to the promise of good customer service. According to research by wireless service Voce, four out of five Americans would rather have 24-hour customer service assistance from fully informed "live" people than a date on Valentine's Day.</p> <p><span class="inline left"></span></p> <p>The <a href="http://www.prnewswire.com/cgi-bin/stories.pl?ACCT=109&amp;STORY=/www/story/02-13-2007/0004526418&amp;EDATE=" rel="nofollow" target="_blank">study</a> "Digging Deeper on Customer Service" highlighted consumers' growing frustration with the continuing downward trend in customer service. As a person that is constantly on the phone with Apple, Sony, TiVo, my bank and UPS, I totally sympathize. So many technological advances meant to make customer service more efficient or easier to use actually make dealing with companies more of a hassle for customers.<br /> The survey also says nearly two out of three Americans would<br /> rather take out the trash than speak to someone from customer service.</p> <!-- no strip poll --><form action="/137747" method="post" id="epoll_view_voting"> <div><div class="poll"> <div class="vote-form"> <div class="choices"><div class="form-item"> <label>Would You Pick Good Service Over A Valentine&#039;s Date?</label> <div class="form-item"> <label for="id-0-137747" class="option"><input type="radio" id="id-0-137747" name="edit[choice]" value="0-137747" class="form-radio" /> Yes - Forget my date. My TiVo needs to be reprogrammed.</label> </div> <div class="form-item"> <label for="id-1-137747" class="option"><input type="radio" id="id-1-137747" name="edit[choice]" value="1-137747" class="form-radio" /> No way! Dropping your date for service is just creepy.</label> </div> <div class="form-item"> <label for="id-2-137747" class="option"><input type="radio" id="id-2-137747" name="edit[choice]" value="2-137747" class="form-radio" /> Something else. See my comment below.</label> </div> </div> </div><input type="hidden" name="edit[nid]" id="edit-nid" value="137747" /> <span class='button'><span><input class='fancybutton' type='submit' name="op" value="Vote" class="form-submit" /></span></span> </div><input type="hidden" name="edit[form_id]" id="edit-form_id" value="epoll_view_voting" /> </div> </div></form> <!-- no strip poll --> http://www.geeksugar.com/137747#comment love survey customer service Voce Wed, 14 Feb 2007 03:07:23 -0800 GeekSugar http://www.geeksugar.com/137747