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Geek Tip: Email Comcast Corporate For Cable and Internet Help
Last month I suffered the ultimate geek distress — an Internet and cable outage for over a week.
It inspired me to air my frustrations here, and the silver lining of the whole situation is that someone at Comcast saw my post and responded with a tip: if you're ever feeling like you're getting nowhere with the customer service on the phone, you can email the corporate team for assistance.
The corporate email address is We_Can_Help@cable.comcast.com.
Daily Tech: SpeakEasy Makes Recording on the iPhone Easy
- If you want the best iPhone voice recording app, download SpeakEasy. It may cost you $2, but it comes with auto-pausing and gives you many recording options.— Cool Hunting
- Wait a minute, just when I get excited about Scosche designing an iPod Shuffle earphones adapter, I learn that Apple will be charging third parties a hefty fee for the privilege of making Shuffle accessories. Therefore, prices for third-party earphones and adapters won't be as cheap as previously hoped.
Daily Tech: Amazon Announces Kindle App For the iPhone
- I'm loving the fact that Amazon has just launched a free Kindle application for the iPhone or iPod Touch. — MobileCrunch
- Eric Schmidt, Google's CEO, recently bashed Twitter at a Morgan Stanley technology conference, saying it was a "poor man's email system." — Valleywag
- Check out an unboxing of a brand new iMac.
Do You Fear Monthly Internet Service Limits?
Comcast dropped the bomb yesterday that it'll be placing caps on Internet service — 250 GB per month. When a customer goes over, they'll be contacted by Comcast and asked to curb their usage, and there's also a possibility that the company will charge $15 for every 10 GB over the limit.
Considering Comcast is the country's second-biggest Internet provider, this should affect tons of people (yours truly included), and in general, I'm wary of new limits on services.
Daily Tech: Look Thinner, Younger, and Taller in Pictures
- Want to look thinner, younger, and taller in pictures? (Oh and get rid of red eye — like in the picture — too!) — Switched
- Want to try an evite alternative? Check out Mobaganda, which makes online invites dead simple.
Other Search Results
Have You Ever Suffered an Extended Internet/Cable Outage?
Dear friends and readers, take pity on me. I have no Internet or cable at my house right now. Both services come from Comcast, and now I'm starting to see where that bundle deal was not such a great idea after all.
Do DVRs Make You Out of Touch?
I've been running an interesting experiment. OK, it's not really an experiment, it's the way I've been forced to live for the past week while waiting for my new TiVo. Here it is: Suddenly, I know when TV shows are on, and my butt is on the couch at certain times.
Do You Appreciate When Services Apologize for Being Down?
I was throwing a hissy fit yesterday when I saw that Netflix had still not sent me my Mad Men DVD, and then an hour later I got this in an email, explaining their outage. It wasn't the only outage this week: Gmail went down for a while on Monday, and then the next day, the Gmail Blog posted an explanation.
I gotta be honest: I'm not used to this kind of customer service.
Warner Brothers to Offer Movies Earlier Online
Don't get me wrong, I love being able to see a movie I missed in theaters as soon as it becomes available on DVD — don't we all? But in all honesty, it really doesn't bother me if I want to watch it on my cable pay-per-view service and wait a few months after the DVD release. Well according to The New York Times, Warner Brothers will now be offering video-on-demand systems on the same day they are released as DVDs.
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