In any customer service-heavy industry, social networks can be a useful tool. Which is why social networking has been such a natural fit for airlines — many have taken to Twitter and Facebook, offering special fares via Twitter, and talking to and connecting with patrons to create a more user-friendly and happy flying experience. Now, Delta is taking social media to the next level, opening a social media ticket window on Facebook.
Find out more details about the service after the break.
