The memo consists of five points and includes advice like, "Your tone when delivering this information is important." Additionally, employees are directed to explain that the iPhone 4's antenna is the best that has shipped to date, and that the reception problems are a fact of life for any wireless phone. Employees are also instructed not to appease customers with the promise of a free bumper. "We are not appeasing customers with a free bumper. Don't promise a free bumper to customers." Plus, there's more! Find out the latest antenna news after the jump
I don't understand the nitty gritty technical details of the way the iPhone's antenna works, so I'm not completely positive how a software fix can solve an issue caused by holding the phone incorrectly. Luckily, I haven't experienced any dropped calls myself — no matter which hand holds the phone — but here's hoping the new software fix does solve the issue for iPhone 4 users, even those who choose not to use a case!
So, two things: 1. Do not drop your new iPhone 4. 2. Don't try to hold it in your left hand, either.Most everyone's iPhone 4s are only several hours old, but already complaints, problems, and issues are being reported. The most dramatic? The photos of a shattered iPhone that had only been dropped from a distance of one foot. Since the back of the phone is made of glass, there's no "good" side for the phone to land on if it's dropped. The good news is that the glass is replaceable. The bad news? Apple stores don't have replacement parts in stock just yet, and they aren't sure when they'll be available.
The second big problem: reception. I expected to hear a ton of AT&T complaints, but so far (aside from some activation issues here and there), the big news is that holding the phone in your left hand can block the phone's antenna, causing it to drop calls — a problem that is slightly reminiscent of the issues with long-haired users and the Motorola Droid. Because of the placement of the antenna on the phone's exterior, when you hold it in your left hand, it can cause a call to drop.
And that's not all! For more, keep reading.