Website of the Day: DialAHuman

August 27, 2008

I can't always be cool, calm, and collected. It inevitably follows that on those stressful days, I have to call my cable or phone company or something equally as undesirable.

And, of course, all I need to push me over the edge is to be "communicating" with a robot, telling me to push a button for this, a button for that, but no button to talk to a living, breathing human being.

But DialAHuman is like my Prozac now because it's a website with an extensive database of phone numbers and button combos that give you, yes, living breathing humans, so you can bypass that creepy fake voice telling you to press numbers for lord knows what.

No need to put your handset through the window!

Source

14 Comments

gemsera 4 years 38 weeks

I doubt many smaller companies would pay to have their system reprogrammed to get around people using the shortcut keys - it is expensive and unless they are actually getting ALOT of people doing it, maybe 25% or more, I doubt they would bother. Big phone companies maybe the percentage would be lower. But its generally not an easy to program option.

gemsera 4 years 38 weeks

Most phone systems are programmed with a "way out" key by default, and this usually is either * hash (mac doesnt have a hash key) or zero. Alternatively if this doesnt work, you can always just key bash as if the system gets confused it will send you to the pre programmed "operator" function which should get you to a human being.If all that fails, I usually go through to sales. They ALWAYS pick up and transfer you :)It helps being a licensed pabx installer :)

gemsera 4 years 38 weeks

Most phone systems are programmed with a "way out" key by default, and this usually is either * hash (mac doesnt have a hash key) or zero. Alternatively if this doesnt work, you can always just key bash as if the system gets confused it will send you to the pre programmed "operator" function which should get you to a human being. If all that fails, I usually go through to sales. They ALWAYS pick up and transfer you :) It helps being a licensed pabx installer :)

Glittersniffer 4 years 38 weeks

Oh I hope this works. I hate having to fight to get a person to help me. Beware, though, soon as a company sees that their customers have figured out their get-a-person secrets, they change the numbers, so they don't have to pay as many call center employees. BS, but business works that way sometimes.