I've worked in a couple of different coffee shops in the past and had the experience of trying to take an order from someone who's on the phone gabbing away. "Oh, yes, Honey, please don't forget — Oh! yes I'll have a coffee — Honey, don't forget to put the kids' — What? Oh! Um, a small, I guess — Ok Honey, sorry, I'm at [coffee shop] don't forget — Oh! And cream and sugar, please!"
Really? You can't finish your call before ordering, or at least put it down long enough to finish the transaction? It is especially frustrating because this is your customer, and you have to be nice to customers or else they won't come back.
Now I work as a receptionist at a visitor check-in security desk for a large building. The people I check in every day may be clients for businesses we have in the building, but they're not my customers, so technically I don't have to be all that nice to them, but I really want to be professional at all times. To hear the rest of the cell phone rant, and to give your two cents about what exchequette should do, just read more.
I'm working perfecting my techniques for dealing with people in a professional manner when they are on the phone or if their phone rings and they answer it while I'm checking them in. Just ignoring someone who's yapping on their phone and trying to give you orders at the same time is not as easy as you might think, but I'm working on it! If anyone has any tips or tricks for dealing politely with this type of rude person, I'd love to hear them!
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