How many of you have had (or still do) have a job in the service industry? Since I'm sure there are plenty of you out there (including yours truly), I'm beyond pleased to present today's site of the day selection. Taking a cue from Overheard in New York, but this time sharing the antics of crazy customers, stupid questions, and totally out-there situations, NotAlwaysRight is a hilarious collection of stories from those poor souls working in the service industry — the ones who have to smile and serve, but now have a place to vent their frustrations. Plus, we all get to laugh at it!
I know I have my own stories about those memorable customers that really got under my skin while serving the ranks of customer service, and it would have been totally therapeutic to share with other peeps who were in the same boat. Or just to tell my story of those few customers who seemed to be from another planet! To hear one of my faves from Not Always Right, just read more.
Mission: Impossible
Key Shop — Chicago, IL
Customer: “I just locked my key in my car in front of the shop.”
Me: (I pick up some stuff) “Not a problem, I’ll pop it open for $5.00.”
Customer: “What are you going to do with that stuff?”
Me: “Open your car.”
Customer: “It’s a brand new Mercedes. I just drove it here from the dealer — you can’t touch it!”
Me: “Then how do I open it?”
Customer: “That’s your problem.”
Me: “Actually it’s not; I didn’t lock the key in your car.”
Customer: “You have to open it.”
Me: “Watch me not open it.”
Customer: “OK then, but if you make any scratch or mark at all then you will have to pay Mercedes to repaint the whole car. That will cost thousands.”
Me: “So If I’m successful I get $5.00, but if I make the smallest error it will cost me thousands of dollars?”
Customer: “Yes.”
Me: “Your car might just be there forever.”
Hilarity! Just be warned, once you go to NotAlwaysRight, you may not get any work done for a few hours. Seriously.
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thank god for this! i could have really used this a year ago when i was knee-deep in customer service frustrations.. i guess i can still share my stories.